I guess the dude had been forced, unnecessarily, to wait for an extended amount of time (like 52 seconds) before someone noticed him, and asked what they could do for him. I mean, really. C’mon! He had decided to patronize your establishment, and you ignored him for nearly a whole minute? What is this world coming to, when you can’t walk in to a store and be immediately served? Heavy sarcasm definitely intended.
Lately I’ve made several trips to a certain coffee shop, and come to know some of the morning employees. I’ve also seen some of the usual customers who stop in regularly in the early morning hours. It’s always been cool to me to build customer/worker relationships at my favorite places. Ever since I first watched some Cheers episodes, I’ve wanted to be a “Norm”. I like getting to know people, and you’d be amazed at what you can learn from others.
At this particular java spot, I’ve been in awe of one of the managers. The way he handles customers, and seems like he genuinely wants to help people have a good day is inspiring. I wish I could say I’ve been shocked by some of the customers’ attitudes and actions, but unfortunately rudeness and anger are all too common these days.
This manager’s gentle and kind way of handling even the most aggravated and frustrated customer has reminded me of a simple truth- how you respond is your choice. Just this morning the man who had to wait almost a whole minute without being served felt it necessary to berate the manager. He clearly decided that he was justified in treating this manager so poorly. Yet, this manager responded with kindness, and did his best to help this man have a better day. He literally said he was sorry for this man’s wait (52 seconds) at least three times, gave him a free coffee, and said he hopes that he has a much better day. In the face of this jerky behavior, I was amazed at the self-control and appearance of genuine kindness of this manager.
I’m not sure if he is a follower of Jesus or not, but he definitely acted like it. The Bible tells us in Romans 12:9,
Never avenge yourselves, but leave it to the wrath of God, for it is written, “Vengeance is mine, I will repay, says the Lord.”
Ephesians 4:32 tells us to treat everyone with kindness. It doesn’t say we should do it only when others are kind to us. In fact, the Bible says we are to “love your enemies” in Matthew 5:44.
Truth: people are going to treat you badly. They will put themselves before everyone else, and take out their frustrations on you, sometimes in a very nasty and ugly way.
Another truth: you do not have to repay that sentiment with ugliness of your own. In fact, try the kindness route and see just how many times you can defuse their angst. You’ll be surprised at what a little kindness will do.
Now, do not expect every angry, belligerent person to soften in response to your kindness. Sometimes they’re just too far gone, and lost in the middle of their bad attitude. But, remember, you’re choosing kindness as a matter of principal, and not just to change the other person. More times than not, it will work wonders. And, even when it doesn’t work, you will know you did what you could to help them.